Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a clear and simple return and refund process, in line with UK consumer law.
Returns:
- You have 14 days from the day you receive your order to return your items.
- Items must be in unopened, unused, and in their original condition with all packaging intact to qualify for a return.
Reasons for Return:
- You may return items if they are damaged, faulty, or you have received the wrong product.
- Please ensure the product is returned in its original, resalable condition.
How to Return:
- To initiate a return, please contact our customer service team within the 14-day return period.
- You’ll need to provide your order number and a brief explanation for the return.
- We will provide you with return instructions and a return address.
Refund Process:
- Once we receive your returned items and verify their condition, we will process your refund within 14 days.
- Refunds will be made to the original payment method used at the time of purchase.
- You will be refunded the cost of the items, but return postage costs will be at your expense unless the item was faulty or incorrect.
Contact Details:
- For any return or refund-related inquiries, please contact us via email.
We’re here to help and ensure you have a positive shopping experience with us!